Scout

Allow customers to add prepaid credit to their account without your intervention.

Allow Customers to Add Prepaid Credit

The Auto-Gratuity feature simplifies the process of adding tips for pet parents, enhancing their convenience, and ensuring your team is rewarded for their excellent service.

Auto-Gratuity Feature Support Guide

The visibility feature empowers business owners to customize service availability, ensuring that only specific services are accessible to individual clients.

Service Visibility

James Dixon

Paula Andrea Ivanoff

A guide to your dog walking and pet sitting business settings.

Settings

Add or edit your basic business information.

Profile

Add your logo and color scheme to various parts of the Scout platform to make it your own.

Add Your Logo to Scout

Get ready to wow pet parents with your very own pet sitting app 🤩. Fully brand the Scout for Pet Parents app with your own colors and logo.

FAQ: Fully-branded Pet Parent App

FAQ: Apple Developer Account (Fully Branded App)

Add your business hours to make scheduling even simpler.

Adding Business Hours

Setup holidays for which you'll charge additional fees.

Holiday Availability

Your Business

Scheduling Preferences

Prevent customers from requesting or changing appointments based on a cut-off time or a specified number of hours in advance of the service.

Scheduling Restrictions

Display either the pet name or the human name in the schedule and dashboard.

View Pet Name or Human Name in the Schedule and Dashboard

What to do in the event of a zombie apocalypse or other internet outages.

Backup

Scheduling

Learn how to set up your services in Scout.

Adding Services

Learn how to add additional services such as feeding or medication to Scout.

Adding Additional Services

Services

Avoid missing out on lost revenue and save time with Smart Charges.

Automate Fees with Smart Charges

Need to add your own surcharges? Look no further.

Adding Surcharges

Surcharges

Automate your billing and collections on a weekly bi-weekly or every 4 weeks schedule. Connect with Braintree for 100% hands-free billing.

Billing Preferences

Learn how to use Scout to accept electronic payments via Credit Card and PayPal.

Accepting Credit Cards

Learn more about invoicing for customers using cash, check or other off-system payment methods.

Sending Invoices

Answers to questions about Scout's Automated Billing.

Automated Billing FAQ

Billing

How to export customer, staff and pet data.

Export Your Data

Scrap the paper! Learn how you can use Scout to enable your customers to e-sign your service agreement.

Adding a Service Agreement

When enabled, Gratuity for Pet Sitters includes a simple, unobtrusive call-to-action in the pet owner’s appointment summary email.

Gratuity

Mobile App Settings

Notification Settings

Choose the best installation method for Leads

Leads Form

More Settings

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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