This feature offers business owners the ability to customize service availability, allowing you to block specific services for certain clients. This ensures that clients can only select services that align with their needs or circumstances, streamlining the scheduling process.
Key Benefits of the Visibility Feature:
Customizable Service Options: Tailor available services for each client based on their needs or suitability.
Streamlined Scheduling: Prevents clients from booking services that may not be ideal for them, minimizing errors and reducing miscommunications during the scheduling process.
Enhanced Client Management: Improves overall client satisfaction by presenting only the most relevant services, helping manage expectations more effectively.
This feature provides added flexibility in managing client relationships while ensuring that services are aligned with each customer’s unique situation.
How to Use the Visibility Feature to Block Services:
Access Client Settings:
Navigate to the Clients section.
Select the specific client for whom you want to restrict service options.
Open the Visibility Settings:
Within the client’s profile, go to Visibility Settings to manage service availability.
Block Specific Services:
Navigate to the upper right corner and click “+ Add a Blocked Service”
Select the service you would like to block from the drop down menu and click “Add to Blocklist”. The updates will take effect immediately, and the client will only be able to book services you’ve designated as available.
Clients with these services blocked will no longer see them as options when they attempt to book an appointment.
How It Appears to Clients:
Restricted Service Choices: Clients will see only the services available to them when scheduling an appointment, ensuring that blocked services are not visible in their booking options.
Error-Free Booking: By limiting services on a client-by-client basis, you minimize the chances of a client accidentally selecting a service that may not be suitable for their pet.
Managing Service Visibility:
Updating Blocked Services: Easily modify the services accessible to a client as their needs change. To update restrictions, navigate to the Visibility Settings in their profile and adjust the list of blocked services as needed.
Removing a Service from the Blocklist: To unblock a service, go to the Visibility Settings in the client’s profile and click the block icon next to the specific service. This will make the service available for the client to book again.
Batch Updates: For situations where multiple clients need similar restrictions, you can streamline the process by updating visibility settings for each client individually in quick succession.
Example Use Cases:
Specialized Services: For clients who require only basic services, such as walks and feedings, you can restrict access to advanced services like grooming or overnight stays, ensuring they only see options relevant to their needs.
Pet Suitability: If a pet has specific health conditions or behavioral concerns that make certain services unsuitable, you can block those services to prevent accidental booking and ensure the pet’s well-being.
Common Questions:
Can a client request a blocked service directly with the sitter?
No, clients cannot request a blocked service through the app. If they have specific requests, they will need to reach out to you directly for further assistance.
Does blocking a service affect scheduled appointments?
Blocking a service only applies to future bookings. Any existing appointments with previously blocked services will remain scheduled unless manually adjusted.
Can I unblock a service for a client later?
Yes, you can easily adjust a client’s visibility settings at any time, re-enabling any previously blocked services as needed.
Best Practices for Using the Visibility Feature:
Regularly Review Client Needs:
Periodically assess your clients’ needs and preferences to ensure the services available to them align with their current requirements and your offerings.
Update Restrictions Promptly:
Whenever service restrictions are necessary—or no longer apply—ensure visibility settings are updated promptly to maintain accuracy and relevance.
Communicate Service Limitations Clearly:
If certain services are unavailable for a client, proactively communicate the reasons to maintain transparency and foster trust.
The Visibility feature is a powerful tool for customizing your service offerings and ensuring clients have a smooth, tailored booking experience. For additional assistance with this feature, feel free to reach out to our support team!