Need to prevent same-day or next-day bookings?

The scheduling restrictions feature allows you to prevent your clients from booking or modifying existing appointments based on a cut-off time or a specified number of hours in advance of the service.

Getting Started

  • Navigate to Settings
  • Click Scheduling > Preferences in the left-hand navigation menu
  • Scroll down to the Scheduling Restrictions section

Restricting New Appointment Requests

Prevent customers from requesting new services based on the restriction options below.

Restricting Changes to Existing Appointments

Prevent customers from requesting changes to date, time, primary service, and pets for existing services based on the restriction options below.

Restriction Options

➡️ Same-day requests allowed before a specific time...

Prevents customers from requesting same-day services at the last minute. Same-day service requests will only be allowed before the configured time.

For example, let's assume you've configured this setting for 8:00 am. If a customer attempts to book a same-day service for 4:00 pm and it's currently 10:00 am the day of the service, they'll receive an error message that same-day requests must be made before 8:00 am.

➡️ No same-day requests / Next-day requests allowed before a specific time...

Prevents customers from requesting same-day services across the board. Next-day service requests can only be booked before the configured time.

For example, let's assume you've configured this setting for 8:00 pm. If a customer attempts to request a same-day service, they'll receive an error message. If the customer attempts to request a next-day service and it's 9:00 pm, they'll receive an error message that next-day requests must be made before 9:00 pm the previous day.

➡️. No requests within a specified number of hours before the start time of the service

Prevents customers from requesting services too close to the service start time. Requests must be made at least the configured number of hours before the start time of the service.

For example, let's assume you've configured this setting for 12 hours. If it's 9:00 pm and the customer submits a service request for 8:00 am the following day, they'll receive an error letting them know that service requests must be submitted at least 12 hours in advance of the service start time.


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