Feature Benefits:
Convenient Gratuity Inclusion: Auto-Gratuity enables clients to automatically add a tip to their service, making the payment process easier for both the customer and the service provider.
Flexible Tip Options: Business owners can set a default gratuity percentage, making it easier for clients to include a tip without manual calculations.
Enhanced Customer Experience: The Auto-Gratuity feature removes the hassle of remembering to tip, allowing clients to reward exceptional service with minimal effort.
Increased Earnings: Auto-Gratuity helps ensure team members are rewarded for their service, contributing to job satisfaction and retention.
How to Set Up Auto-Gratuity:
Access Auto-Gratuity Settings:
Navigate to the Settings section on your Scout account.
Select Gratuity.
Enable Auto-Gratuity:
Toggle the Auto-Gratuity option to enable it.
Once enabled, this feature will automatically prompt customers to add a tip at checkout.
Set Default Gratuity Percentage:
Choose a default percentage (e.g., 10%, 15%, or 20%) that will be automatically added to each transaction.
Customers will still have the option to adjust the tip percentage during checkout if they wish.
How It Works for Customers on the Pet Parent Web Portal: pet-parents.scoutforpets.com
Navigate to Billing section: Select Gratuity
Gratuity preferences: Enable the option to add gratuity to all appointments.
Adjusting the Tip: They can choose to leave a flat amount or percentage. The default gratuity percentage will appear automatically. Clients can choose 10%, 15%, 20% or 25%.
If they chose a flat amount they can apply the fixed amount
Click “Save” and the flat or percentage amount will be automatically applied to the next appointment.
Disabling Auto-Gratuity:
To turn off Auto-Gratuity, simply toggle the feature off under the Gratuity Settings. Once disabled, clients will no longer see an automatic tip prompt during checkout.
How to enable Auto-Gratuity on the Pet Parent App: iOS & Android.
Open the Pet Parent App and navigate to Billing:
Tap on "Gratuity"
Select "Yes, enable gratuity on all my appointments"
Tap on the drop down menu. You will be able to select a flat or percentage amount. Select the amount you would like to be added a gratuity to all your appointmens:
Tap on the "Save" button and all set!
NOTE: In the check-out email, the button to "Leave a Tip" will have a message that states the client already left gratuity but can add more.
Common Questions:
Can clients adjust or remove the tip?
Yes, clients have full control over the gratuity amount. They can increase, decrease, or remove it altogether.
Is Auto-Gratuity mandatory?
No, Auto-Gratuity is an optional feature designed to streamline tipping. Customers always have the final say on whether to include a tip.
How is the tip distributed to team members?
Tips are processed as part of each transaction and will be allocated according to your business’s payout policies.
Best Practices for Using Auto-Gratuity:
Communicate with Clients: Let clients know that Auto-Gratuity is available as a convenient way to show appreciation.
Encourage Team Recognition: Remind clients that their tips go directly to the team members who care for their pets.
The Auto-Gratuity feature is a great way to enhance client satisfaction while supporting your team’s hard work. If you have any questions about setting up or using Auto-Gratuity, please reach out to our support team!