Scout Documentation
The articles in this help center are updated and maintained by Scout. We create and update articles based on evolving features and feedback from our users. If you have any feedback please create a ticket to let us know.
Submit a Support Ticket
Before you submit
Prior to submitting a support request, please refer to our documentation and Q&A for answers to your questions.
If you cannot obtain an answer to your question in the documentation, please login to Scout and use the chat feature or email support@scoutforpets.com to submit your question or issue.
We typically reply very quickly to live chat, but there are times when wait times can be longer. Please leave your email address when prompted and we will respond as soon as possible.
Please include the following information when submitting a support request:
For Administrative Portal support please include:
Operating System
Browser (including version)
URL where you encountered an issue
A brief description of the issue
Steps to recreate your issue
Expected Result
Actual Result
Scout Mobile App Suite support please include:
Staff or Customer App
Phone Make and Model
Operating system (including version which can typically be found in Settings>About)
A brief description of the screen you were on when you encountered the issue
A brief description of the issue
Steps to recreate the issue
Expected Result
Actual Result