New Requests

Scout is able to email an alert to the admin when a new appointment is requested. You can choose to receive all new request notifications. You can also limit when a notification is sent based on the time between the request occurring and the requested appointment time.

Example 1:

You've set the threshold to 48 hours. Today is January 1. 

You received a request for January 2. 

You will be notified, by email, of the request.

Example 2:

You've set the threshold to 48 hours. Today is January 1. 

You received a request for January 4. 

You will NOT be notified, by email, of the request because the appointment time requested is more than 48 hours from the time the request was initiated by the pet owner.

Cancelations

Scout is able to email an alert to the admin when a new appointment is canceled. You can choose to receive all cancelation notifications. You can also limit when a notification is sent based on the time between the cancellation being processed and the time of the appointment.

Example 1:

You've set the threshold to 48 hours. 

An appointment scheduled for January 2 is canceled on January 1. 

You will be notified, by email, of the request.

Example 2:

You've set the threshold to 48 hours. 

An appointment scheduled for January 5 is canceled on January 1. 

You will be NOT be notified, by email, of the cancelation because the customer is giving more than 48 hours notice before the scheduled appointment time.

Late

Scout allows you to notify the admin and the staff member when the staff is late for an appointment. This setting works for specific time or hybrid time block scheduling.

The business sets a threshold for what is considered late. Once the staff member is later than the set threshold an email is sent to the admin email address and a push notification is sent to the staff member.

No late notifications are sent to pet owners at this time.

Upcoming Pet Birthdays

Toggle on to receive email notifications of pet birthdays. Each wee a report is sent containing the birthdays that are occurring the following week.

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