Changes in iOS 13 to how location permissions are obtained now require you to go through a second step to ensure that your walks can be tracked while Scout is in the background or your phone is locked.

I have not installed Scout

  1. Install Scout for Dog Walkers from the iOS App Store if you haven't already.
  2. Login to Scout
  3. Start an Appointment
  4. When prompted to allow location, choose "Allow While Using"
  5. Close Scout (no need to kill the app)
  6. Go to your phone Settings
  7. Scroll down and tap on Scout in the application list
  8. Tap "Location"
  9. Select "Always"

You can now return to Scout and location tracking will continue to work even when Scout is in the background or your phone is locked.

I've already installed Scout

  1. Go to your phone Settings
  2. Scroll down and tap on Scout in the application list
  3. Tap "Location"
  4. Select "Always"

You can now return to Scout and location tracking will continue to work even when Scout is in the background or your phone is locked.

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