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Scheduling an Overnight

There is more than 1 way to schedule overnight services. Here's how I schedule overnights in Scout

Written by Paula Andrea Ivanoff

Background

My personal preference is to not stay checked into the Scout for Dog Walkers App all night. You can certainly do this, but I prefer not to. I also like to give my clients at least 2 updates per overnight. One in the evening when I arrive and one in the morning, before I head out.

Additionally, I like to schedule overnights manually. Yeah, I said it. I'm typically against doing things manually, but I always have extra questions about overnights that don't apply to dog walks. Without getting too far into the weeds, here is my recipe.

Ingredients

Start out by creating 2 HIDDEN primary services. 

1. "PM Overnight Walk" or check in.
     a. Duration = 180-minutes = 3 hours
     b. Amount = your full overnight price

2. "AM Overnight Walk" or check in.
     a. Duration = 30-minutes
     b. Amount = $0

Note* You could also split the fees across the two appointments for invoicing purposes, I like to keep all the fees together on one line item.

Cooking

Our overnight service includes two 30-minute walks, one when we arrive in the evening and one when we leave in the morning. We also do a quick outing before bed. Any additional walks are just scheduled as a separate walking service.

I schedule the "PM overnight walk" around 6PM or 7PM and the owner gets the photo check in, so they know I've arrived. It's a 3-hour duration so I stay signed in until about 9PM or 10PM. At that time the pet owner gets the report card, updates and any photos I've taken in the evening. In the morning, I sign in around 7AM or 8AM, do a 30 min walk and send the morning report card. If they have additional walks during the day, I sign into those and they get an additional update.

I hope this helps. If you have any questions or recipes you would like to share, please feel free to share.

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