🐾 Enabling Auto-Gratuity in the Pet Parent App (iOS & Android)
Open the Pet Parent App: Launch the Scout for Pet Owners app on your device.
Navigate to Billing: Tap on the "Settings" section from the main menu.
Access Gratuity Settings: Select "Gratuity Preferences" to open the gratuity settings.
Enable Auto-Gratuity: Enable the toggle option "Enable Automatic Gratuity."
Choose Tip Amount: Select your preferred gratuity amount, either as a flat dollar amount or a percentage (e.g., 10%, 15%, 20%).
Save Settings: Tap "Save" to apply your gratuity preferences.
Note: Once enabled, the selected gratuity amount will be automatically applied to all future appointments.
💳 Adjusting or Removing Auto-Gratuity
Adjust Tip Amount: To change your gratuity settings, repeat the steps above and select a new tip amount.
Remove Tip: To disable auto-gratuity, navigate to the "Gratuity" section and toggle off the feature.
Note: Even with auto-gratuity enabled, you have the flexibility to adjust or remove the tip for individual appointments during checkout.
📧 Understanding the Checkout Experience
After each appointment, you'll receive a checkout email. If auto-gratuity is enabled, the email will display a message indicating that gratuity has already been added, with an option to add more if desired.
❓ Frequently Asked Questions
Can I change the gratuity amount for a specific appointment?
Yes, you can adjust or remove the tip during the checkout process for individual appointments.
Is auto-gratuity mandatory?
No, auto-gratuity is an optional feature. You can choose to enable or disable it at any time.
How is the tip distributed?
Tips are processed as part of each transaction and are allocated according to your pet care provider's payout policies.